Refund policy

Returns and Refunds policy 

Our Promise

We want you to love your Alchemy Garden Fragrance Flower. If something isn’t right, we’re happy to help.

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, please contact us at hello@alchemygarden.co.uk within this period.

Returning an Item

Once you’ve told us you’d like to cancel, you have a further 14 days to return the item to us. To be eligible for a return:

• The item must be unused and unopened, in its original packaging

• For hygiene and safety reasons, we’re unable to accept returns on fragrance diffusers that have been opened, used, or had the reeds/flowers placed in the bottle

• Please include your order number with your return

• Return postage is the responsibility of the customer for change-of-mind returns

Refunds

Once we’ve received and inspected your return, we’ll process your refund to your original payment method within 14 days.

Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, please contact us at hello@alchemygarden.co.uk within 7 days of delivery, ideally with a photo of the issue. We’ll arrange a replacement or full refund, including return postage, at no cost to you.

Gifts

If your order was received as a gift, the same 14-day change-of-mind window and 7-day faulty-item window apply from the date of delivery. Return postage for change-of-mind returns remains the responsibility of the person returning the item.

Non-Returnable Items

As each Fragrance Flower is handmade to order, we’re unable to accept returns for change-of-mind reasons once the bottle has been opened or used, in line with standard hygiene practice for fragrance products.

Questions

If you’re unsure whether your item qualifies for return, please get in touch at hello@alchemygarden.co.uk before sending anything back — we’re happy to help.